Practice information and policies
Who runs the practice
We are a partnership. Our partners are:
- Dr Aaron Vilathgamuwa
- Dr Eardley Vilathgamuwa
Your rights and responsibilities
You have the right to be treated with respect.
We ask you to:
- keep your appointments, or tell us if you cannot attend
- arrive on time
- treat our staff and other patients with respect
We do not accept violent or abusive behaviour. If it happens, we may ask you to register with another practice. We may also call the police.
Use GP online services
You can use the NHS App to:
- order repeat prescriptions
- see your health record, including test results
You may be able to book and cancel appointments.
To use the NHS App, you need to show who you are. The app will help you do this.
If you cannot use the NHS App, ask us about other ways to get online.
Comments and complaints
We want to hear what you think of our service, good or bad.
If you are not happy, please tell us.
To make a complaint, you can:
- email palace.surgery@nhs.net
- write to us
- speak to us at reception
- call us on 020 7736 6305
- use our online form
Nuwan Pathiranage looks after complaints.
We will tell you we have your complaint within 3 working days. Then we will look into it and tell you what we find.
If you are not happy with our reply, you can ask the Parliamentary and Health Service Ombudsman to look at it. Find out more about complaints on the NHS England website.
Give feedback
Tell us what you think of our service in the NHS Friends and Family Test. It only takes a minute, and you do not have to give your name.
You can fill it in by text message after your appointment or on a card at reception.
Who pays for our services
Our services are commissioned by West and North London ICB, the integrated care board (ICB) for our area.
Training health professionals
We help train:
- medical students
A trainee may join your appointment or see you themselves. Tell us if you would rather they did not.