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Book an appointment

Urgent appointments

If you need help today, you can:

A GP looks at every request and decides what happens next.

Routine appointments

If it is not urgent, you can book a time on another day, up to 4 weeks ahead.

To book, you can:

If you call, it is best to call after 12.03pm. The phones are less busy then.

Request help online

Use our online form to ask for help or ask a question.

You can use the form when the practice is open.

We will reply the same working day.

Request help online

Change or cancel an appointment

If you cannot attend your appointment, please tell us at least 24 hours before. Then we can give the time to someone else.

To change or cancel, you can:

  • call us on 020 7736 6305
  • email

Home visits

If you are too ill to leave your home, call us on 020 7736 6305 to ask about a home visit.

Evening and weekend appointments

You may be able to see a doctor, nurse or other health worker in the evening or at the weekend.

until 7 pm Mon-Fri at Palace Surgery

Saturday 9am-2pm at another Surgery in our network. Call us to book.

If you need help urgently or we are closed

Urgent advice: Get help from NHS 111 if:

  • you need help urgently and we are closed
  • you are not sure what to do

Use NHS 111 online or call 111. They can tell you what to do and where to go.

Immediate action required: Call 999 or go to A&E now if:

  • someone is seriously ill or injured
  • their life is at risk

Also good to know

We have limited number of appointments for the day for any emergencies like babies and elderly.

Patients age between 18-35 should submit a PATCHs to request an appointment.